CompTIA
JK0-019 · Question #276
After a technician has identified the problem and its impact, which of the following steps should be performed NEXT?
The correct answer is C. Establish a theory of probable cause. By sorting out the probable causes and establishing a theorey on them he will come to know wheather it is right cause or not.
Network troubleshooting
Question
After a technician has identified the problem and its impact, which of the following steps should be performed NEXT?
Options
- AImplement preventative measures.
- BEstablish a plan of action to resolve the problem.
- CEstablish a theory of probable cause.
- DImplement the solution or escalate as necessary.
How the community answered
(30 responses)- A7% (2)
- B3% (1)
- C73% (22)
- D17% (5)
Explanation
By sorting out the probable causes and establishing a theorey on them he will come to know wheather it is right cause or not.
Topics
#troubleshooting methodology#CompTIA steps#problem identification#escalation
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