Pete's corporation has outsourced help desk services to a large provider. Management has published a procedure that requires all users, when receiving support, to call a special number. Users then…

Pete's corporation has outsourced help desk services to a large provider. Management has published a procedure that requires all users, when receiving support, to call a special number. Users then need to enter the code provided to them by the help desk technician prior to allowing the technician to work on their PC. Which of the following does this procedure prevent?