ISTQB-CTFL · Question #129
The following open incident report provided: Date: 01.01.01 Description: When pressing the stop button the application status remain in "Attention" instead of "Ready'. Severity: High Life Cycle…
The correct answer is B. I, IV. In an incident report, essential details provide context and facilitate the investigation and resolution of the incident. The missing elements in the given incident report are: I, Identification or configuration of the application: This detail is crucial as it specifies which…
Question
The following open incident report provided:
Date: 01.01.01 Description: When pressing the stop button the application status remain in "Attention" instead of "Ready'. Severity: High Life Cycle: Integration Which of the following details are missing in the giving incident report? I, Identification or configuration of the application II, The name of the developer III, Recommendation of the developer IV, The actions and/or conditions that came before the pressing of the button
Options
- AIV
- BI, IV
- CI, II
- DII, III
How the community answered
(51 responses)- A4% (2)
- B73% (37)
- C16% (8)
- D8% (4)
Explanation
In an incident report, essential details provide context and facilitate the investigation and resolution of the incident. The missing elements in the given incident report are: I, Identification or configuration of the application: This detail is crucial as it specifies which version or configuration of the application is affected, helping in reproducing the issue. IV, The actions and/or conditions that came before pressing the button: Understanding the sequence of actions leading to the issue is vital for replicating and diagnosing the problem. The name of the developer (II) and the recommendation of the developer (III) are not typically included in an incident report as they do not contribute to identifying or resolving the incident. The focus is on the incident's details, reproduction steps, and the system's state rather than on personnel or proposed solutions at this stage. Therefore, option B, which includes both I and IV, is the correct
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