Which of the following statements describes the objectives of service asset and configuration management? 1. To identify, control, report and verify service assets and configuration items (CIs) 2…

Question

Options

• A1 and 2 only
• B1, 2, and 3 only
• C1, 3 and 4 only
• DAll of the above

• A
  80% (43)
• B
  4% (2)
• C
  9% (5)
• D
  7% (4)

Explanation

Statements 1 and 2 directly capture the two core objectives of Service Asset and Configuration Management (SACM) as defined in ITIL: identifying, controlling, and verifying CIs, and protecting the integrity of those assets throughout their lifecycle. Statement 3 is a distractor because maintaining a Configuration Management System (CMS) is the mechanism SACM uses to achieve its objectives, not an objective itself - the CMS is the "how," not the "why." Statement 4 describes a goal of Information Security Management, a separate ITIL process concerned with documenting security controls, making it completely out of scope for SACM.

Memory tip: Think of SACM's objectives as two verbs - "identify & control" (statement 1) and "protect integrity" (statement 2). Anything describing a tool (like the CMS) or belonging to another process (like security management) is a trap.

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