Which one of the following activities would be performed by access management?

Question

Options

• AProviding physical security for staff at data centers and other buildings
• BManaging access to computer rooms and other secure locations
• CManaging access to the service desk
• DManaging the rights to use a service or group of services

• A
  3% (2)
• B
  2% (1)
• C
  7% (4)
• D
  88% (52)

Explanation

Access Management in ITIL is specifically concerned with granting authorized users the right to use a service, while preventing access to non-authorized users - making D correct. It manages permissions, credentials, and user rights across IT services, not physical spaces or buildings.

Why the distractors are wrong:

• A is wrong because physical security for staff is handled by facilities management or a dedicated security function, not IT access management.
• B is wrong because controlling entry to computer rooms is physical access control - a security or facilities concern, not the ITIL Access Management process.
• C is wrong because managing access to the service desk is an organizational or HR matter; access management deals with rights to use services, not who can contact support.

Memory tip: Think of Access Management as a digital gatekeeper - it controls logical access (logins, permissions, rights to systems and data). Anything involving doors, buildings, or physical keys belongs to a different domain entirely.

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