In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Question

Options

• AService strategy
• BService design
• CService transition
• DService operation

• A
  4% (2)
• B
  88% (43)
• C
  2% (1)
• D
  6% (3)

Explanation

Service Design (option B) is correct because it is the ITIL core publication dedicated to designing services and the processes that support them, including service catalogue management, information security management, availability management, capacity management, and supplier management - all of which focus on building and governing the blueprint of IT services.

Option A (Service Strategy) is wrong because it covers higher-level topics like strategy generation, financial management for IT services, and demand management - concerned with why and what to build, not how to design supporting processes.

Option C (Service Transition) is wrong because it focuses on moving services from design into production, covering things like change management, release management, and knowledge management.

Option D (Service Operation) is wrong because it deals with the day-to-day running of services - incident management, problem management, event management - after they are already live.

Memory tip: Think of Service Design as the "blueprint phase" - everything you need to design a robust, secure, and well-catalogued service lives here. If a process sounds like planning and governing a service's structure (catalogue, security, suppliers), it belongs in Design.

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