At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What it ACTUALLY is and What is DOCUMENTED.

Question

Options

• ATrue
• BFalse

• A
  13% (7)
• B
  87% (45)

Explanation

B is correct because the statement is incomplete - there are actually four views of a process, not three. The commonly recognized views are: (1) What you think it is, (2) What it actually is, (3) What it should be (the ideal or desired state), and (4) What is documented. The question omits the critical third view - the "should be" or target state - which is essential for identifying gaps and driving process improvement.

Why A is wrong: Accepting the statement as true would mean ignoring the "what it should be" view, which is a foundational concept in process analysis and improvement frameworks (e.g., Six Sigma, BPM). Missing this view means you can't define a target state to work toward.

Memory tip: Think of the four views as a story - you think you know the process, but reality actually differs; you define what it should be, then compare it to what's documented. The phrase "Think → Actually → Should → Documented" (TASD) can help you recall all four on exam day.

No community discussion yet for this question.