Customers make a purchase decision based on a number of factors. In Lean Six Sigma we refer to these decision points as CTQ's which stands for __________.

The correct answer is D. Critical-to-quality. CTQ stands for Critical-to-Quality - these are the specific attributes or performance standards that matter most to customers when making a purchase decision, forming the foundation of Lean Six Sigma process improvement efforts. Options A, B, and C are fabricated terms with no…

Define

Question

Options

ACost of the quantity
BConscious thought qualities
CConspicuous time quandaries
DCritical-to-quality

How the community answered

(27 responses)

A
7% (2)
B
4% (1)
C
4% (1)
D
85% (23)

Explanation

CTQ stands for Critical-to-Quality - these are the specific attributes or performance standards that matter most to customers when making a purchase decision, forming the foundation of Lean Six Sigma process improvement efforts. Options A, B, and C are fabricated terms with no meaning in Lean Six Sigma or business process methodology; they're designed to sound plausible but don't correspond to any real framework or concept. Memory tip: Think of CTQ as the customer's "non-negotiables" - the qualities a product or service must have to be considered acceptable. The word "Critical" is your anchor: if a feature is critical to the customer, it's a CTQ.

Topics

#CTQ#critical-to-quality#voice of customer#define

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