What is meant by `Critical to Quality'?

Question

Options

• ANon-essential qualities of a product or service
• BThe customers' most desired aspects of a product or service
• CThe specific actions taken to satisfy the customers' needs
• DThe aspects of a product or service that are not cherished by the customers

• A
  15% (9)
• B
  73% (44)
• C
  3% (2)
• D
  8% (5)

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