International Organization for Standardization (ISO 9000:2000) defines quality as:

Question

Options

• ANumber of defects per million opportunities
• BDegree to which a set of inherent characteristics fulfils requirements
• CCharacteristics of a product or service that has the ability to satisfy stated or implied needs
• DConformance to requirements

• A
  3% (1)
• B
  83% (30)
• C
  3% (1)
• D
  11% (4)

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