A customer tells you their company does not need services because the product warranty will provide sufficient protection. How can you explain why the warranty is not sufficient?

Question

Options

• AThe customer must prove that they did not cause the problem by misconfiguring the product.
• BThe customer needs replacement of defective parts.
• CThe customer needs coverage outside normal business hours.
• DThe customer is responsible for paying shipping costs for replacement parts.

• A
  17% (3)
• B
  6% (1)
• C
  72% (13)
• D
  6% (1)

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