How should you discuss digital transformation with your customers?

Question

Options

• ADownplay the importance of digital transformation, since it is a trend that is not as relevant as it
• BFocus on the way public cloud solutions can speed delivery of services and applications.
• CHelp them elevate digital transformation from an incubation project to a business imperative.
• DExplain that digital transformation is just a buzzword and that they should focus on the New

• A
  12% (3)
• B
  77% (20)
• C
  8% (2)
• D
  4% (1)

Explanation

Option B is correct because when engaging customers about digital transformation, the most actionable and value-driven conversation focuses on how public cloud solutions concretely accelerate service and application delivery - this is the tangible "how" that moves customers from interest to action.

Why the distractors are wrong:

• A is wrong because downplaying digital transformation undermines the customer relationship and ignores a genuine business driver.
• C, while sounding reasonable, describes an internal cultural shift rather than a specific, consultative discussion point about what cloud solutions offer.
• D is wrong because dismissing digital transformation as a buzzword is disengaging and unhelpful - customers need solutions, not skepticism.

Memory tip: Think "cloud = speed" - the exam rewards answers that connect digital transformation directly to the concrete benefit of cloud (faster delivery), not abstract strategic advice. When in doubt, choose the answer that ties the concept to a specific, actionable cloud capability.

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