Which desire indicates a customer who is interested in transforming to an IT as a Service (ITaaS) approach?

Question

Options

• AThe customer wants deep insights into big data collected at the edge.
• BThe customer wants to accelerate provisioning to provide on-demand IT.
• CThe customer wants to improve user experience in an open office environment.
• DThe customer wants to reduce costs and regain control of the data center.

• A
  3% (1)
• B
  95% (35)
• D
  3% (1)

Explanation

Option B is correct because ITaaS is fundamentally about IT departments operating like a cloud provider - delivering services on-demand through automated, self-service provisioning rather than slow, manual fulfillment cycles. "Accelerating provisioning to provide on-demand IT" is the textbook definition of the ITaaS operating model.

Why the distractors are wrong:

• A (big data at the edge) points toward an IoT or edge analytics initiative, not a service delivery transformation.
• C (open office user experience) is a workplace/facilities concern, unrelated to how IT services are structured or delivered.
• D (reduce costs and regain data center control) describes a traditional IT optimization or consolidation goal - the opposite mindset of ITaaS, which moves away from owning/controlling infrastructure toward service consumption.

Memory tip: Think of ITaaS as turning your IT department into an internal Amazon - customers (employees/business units) order what they need instantly, on demand. If a desire sounds like "I want to shop from a catalog and get it now," that's ITaaS. If it sounds like "I want to own and manage more infrastructure," that's traditional IT.

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