Your customer has requested a proof of concept. What should be included in your agreement with the customer? (Choose two.)

Question

Options

• Aproduction bill of materials
• Bsuccess criteria
• Cestimated timeline
• Dproduction site survey
• E24/7 support

• A
  6% (3)
• B
  90% (44)
• D
  2% (1)
• E
  2% (1)

Explanation

A proof of concept (POC) is a demonstration of the feasibility and value of a proposed solution in a real-world scenario. It helps the customer to evaluate the solution before committing to a full- scale deployment. A POC agreement is a document that defines the scope, objectives, roles, responsibilities, and expectations of both parties involved in the POC. According to the HPE Edge-to- Cloud Solutions course, a POC agreement should include the following elements: Success criteria: This is a set of measurable and achievable outcomes that indicate the POC has met the customer's requirements and expectations. It should be aligned with the customer's business goals and pain points, and reflect the key benefits and differentiators of the solution. For example, the success criteria could be based on performance, scalability, availability, security, cost, or user satisfaction metrics. Estimated timeline: This is a realistic and agreed-upon schedule for the POC, including the start and end dates, milestones, deliverables, and feedback sessions. It should account for the time needed for planning, preparation, installation, configuration, testing, validation, and evaluation of the solution. It should also specify the duration and terms of the POC, such as the number of users, devices, or data involved, and the ownership and disposition of the equipment and software after the POC.

No community discussion yet for this question.