A customer is purchasing a large number of servers for a business critical application. They are concerned about return to service times and want immediate assistance with critical events. Which HPE…

Question

Options

• AHPE Proactive Service Credits
• BHPE Proactive Care Advanced
• CHPE Proactive Care
• DHPE Foundation Care

• A
  2% (1)
• B
  7% (3)
• C
  86% (37)
• D
  5% (2)

Explanation

HPE Proactive Care is specifically designed for business-critical environments and directly addresses the two stated needs: faster return-to-service times (including a 6-hour call-to-repair commitment) and critical event management with immediate, prioritized support response. It provides a personalized support experience including a designated support team and proactive incident prevention.

Option A (Proactive Service Credits) are a flexible purchasing mechanism - credits redeemable for various services - not a comprehensive support offering with guaranteed response commitments. Option B (Proactive Care Advanced) builds on Proactive Care by adding a dedicated Technical Service Manager and ongoing proactive reviews, making it a stronger fit for environments needing continuous advisory support rather than the specific critical-event/return-to-service focus described. Option D (Foundation Care) is HPE's baseline reactive break/fix service and lacks the proactive critical event management and faster repair commitments the customer requires.

Memory tip: Match the words - the customer wants to care about getting back up fast when something critical happens → Proactive Care. If they also wanted a dedicated advisor actively managing their environment long-term, that's Advanced. Foundation Care is just "fix it when it breaks."

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