What can your customer expect from an HP Advanced Solution Center Technical Solution Specialist? (Select two.)

Question

Options

• ASemi-annual specific firmware patch and software update recommendations
• BOnsite technical support within eight hours of reported issue
• CSecure 24x7 monitoring
• DSemi-annual proactive scan
• EMonthly site visits

• A
  5% (1)
• B
  74% (14)
• D
  16% (3)
• E
  5% (1)

Explanation

B: The Customer can access the dedicated phone number 24 hours per day, Monday through Sunday. When the Customer calls with a critical hardware or software problem (Severity 1 or 2), the Customer is either connected to a technical solution specialist or the Customer will receive a call back within 15 minutes. The technical solution specialist is trained in the business recovery of complex computing environments, and has access to HP's full array of technical knowledge and resources to help resolve the issue and escalate the incident to higher levels of expertise if required. In the event of a hardware issue that may require an onsite presence, a hardware specialist is dispatched to the Customer's site in accordance with the hardware reactive service level of the affected device. C: HP Advanced Solution Center The Proactive Care Service provides 24x7 remote support access to the HP Advanced Solution Center. This center provides skilled technical resources and rapid response. * An HP Advanced Solution Center remote technical solution specialist provides all remote incident support and is assigned to you from call receipt to call closure. The Customer is connected to a TSS in the HP Advanced Solution Center, who works with the Customer to resolve technical issues. The TSS may elect to engage additional specialist resources, as required, to help facilitate resolving the problem. Even when additional resources are used, the TSS remains engaged throughout the process to help ensure a consistent end-to-end support experience for the Customer. * Personalized: You can have direct access to advanced technical skills for rapid problem diagnosis and resolution through the HP Advanced Solution Center, where a technical solution specialist (TSS) acts as a single point of contact for end-to-end case ownership. Proactive Care also provides a Personalized Support option that allows for an increased personalization of your support experience through the assignment of an Account Services Manager (ASM) who can provide trusted guidance because they are familiar with your IT environment, team and priorities

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