HP
HP2-B25 · Question #42
HP2-B25 Question #42: Real Exam Question with Answer & Explanation
Sign in or unlock HP2-B25 to reveal the answer and full explanation for question #42. The question stem and answer options stay visible for context.
Question
A customer calls and reports receiving the message: 13.02.00 JAMS IN DOOR. She does not see any paper in the paper path. What should you do first to help the customer clean the jam?
Options
- AAsk the customer to open the right door to see if there is a paper jam.
- BDetermine if the product has a c-path or an repair the jam accordingly.
- CAsk the customer if they have been using supported media in Tray 1.
- DCheck the User Guide or Service Manual for information on clearing the jam.
Unlock HP2-B25 to see the answer
You've previewed enough free HP2-B25 questions. Unlock HP2-B25 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.