printer has stopped working and the 'Go', 'Ready' and 'Attention' lights are on steady. What would you do to identify the cause?

Question

Options

• AHave the customer installs the drivers and check their status.
• BInform the customer that they will not be able to check the issue and help them schedule a tech to
• CHave the customer installs the Toolbox to check the error.
• DHave the customer press and hold the 'Go' and 'Job Cancel' buttons to check the secondary error

• A
  16% (9)
• B
  9% (5)
• C
  71% (39)
• D
  4% (2)

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