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HP2-B25 · Question #15
HP2-B25 Question #15: Real Exam Question with Answer & Explanation
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Question
While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?
Options
- ADispatch service to perform further diagnostics and tests.
- BAsk the customer to cycle the power on and off to clear the error.
- CAsk the customer to remove and inspect the fuser to see if there is a jam.
- DGuide the customer through a manual sensor test.
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