HP
HP2-B25 · Question #15
While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?
The correct answer is B. Ask the customer to cycle the power on and off to clear the error. See the full explanation below for the reasoning.
Question
While helping a customer resolve a residual jam, you discover there is no paper found during the customer's visual check. What should you do next?
Options
- ADispatch service to perform further diagnostics and tests.
- BAsk the customer to cycle the power on and off to clear the error.
- CAsk the customer to remove and inspect the fuser to see if there is a jam.
- DGuide the customer through a manual sensor test.
How the community answered
(26 responses)- A4% (1)
- B81% (21)
- C8% (2)
- D8% (2)
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