HP
HP2-B25 · Question #100
A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?
The correct answer is D. Disconnect and then reconnect the printer. See the full explanation below for the reasoning.
Question
A customer reports having difficulty connecting to a printer using a USB cable. What is the first troubleshooting step you should ask the customer to perform?
Options
- AChange the port settings in the printer driver.
- BVerify that the printer appears in the Windows Device Manager.
- CConfirm that other computers on the network can print.
- DDisconnect and then reconnect the printer.
How the community answered
(58 responses)- A9% (5)
- B3% (2)
- C17% (10)
- D71% (41)
Community Discussion
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