Your customer is using an HP LaserJet MFP and would like to use the Job Storage Mode. However, the customer cannot find the option in the driver. What could be the reason?

Question

Options

• AThe HP printer driver is not configured correctly thus the Job Storage option is not available
• BThe Job Storage Mode is a feature of the Microsoft Print Server, not of an HP printer
• CThe HP LaserJet support the Job Storage Mode only with the PCL 5 driver version
• DThe HP LaserJet MFP does not support the Job Storage Mode; therefore the customer needs to

• A
  82% (18)
• B
  9% (2)
• C
  5% (1)
• D
  5% (1)

Explanation

Option A is correct because HP printer drivers must be manually configured to recognize installed hardware accessories - specifically, the hard disk or storage device - before the Job Storage option becomes visible. In the driver's Device Settings (or Installable Options) tab, the administrator must set "Hard Disk: Installed" (or equivalent); without this, the driver hides Job Storage entirely, even though the hardware supports it.

Why the distractors are wrong:

• B is false - Job Storage is an HP printer feature managed through the HP driver, not a Microsoft Print Server feature.
• C is false - Job Storage works with PCL 6 and PostScript drivers as well; it is not restricted to PCL 5.
• D is false - HP LaserJet MFPs widely support Job Storage Mode; the problem is configuration, not a hardware limitation.

Memory tip: Think "the driver doesn't assume - it must be told." If a printer feature seems missing, the first place to check is the driver's Device Settings/Installable Options tab to ensure the required hardware (like a hard disk) is marked as installed.

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