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H19-338_V3.0 · Question #188

Some customers do not fully agree with the test tool results and require that the test be performed in the production environment. How to manage the POC in such situations?

The correct answer is A. Do not connect POC devices to production services. If the customer insists on connecting POC C. Synchronize issues and requirements in the customer test, track and resolve the issues. D. Track and cooperate with the customer to reclaim POC devices after the POC test Is complete. See the full explanation below for the reasoning.

Presales Methodology and Customer Cases

Question

Some customers do not fully agree with the test tool results and require that the test be performed in the production environment. How to manage the POC in such situations?

Options

  • ADo not connect POC devices to production services. If the customer insists on connecting POC
  • BThe test personnel are familiar with the production environment and can proactively log in to the
  • CSynchronize issues and requirements in the customer test, track and resolve the issues.
  • DTrack and cooperate with the customer to reclaim POC devices after the POC test Is complete.

How the community answered

(20 responses)
  • A
    85% (17)
  • B
    15% (3)

Topics

#POC management#production environment#risk management#presales process

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Full H19-338_V3.0 Practice