To ensure that on-holiday employees do not miss important calls, they are advised to enable the () service.

Question

Options

• AInstant hotline
• BVoice mailbox
• CVoice conference
• DSecretary service

• A
  10% (2)
• B
  81% (17)
• C
  5% (1)
• D
  5% (1)

Explanation

Voice mailbox (B) allows callers to leave recorded messages when the recipient is unavailable, making it ideal for employees on holiday who can retrieve important messages upon return without missing them entirely.

Why the distractors are wrong:

• A. Instant hotline refers to a dedicated emergency or direct-dial line, not a message-capture system for absent employees.
• C. Voice conference is a multi-party call feature for real-time meetings, not a solution for handling missed calls.
• D. Secretary service (call forwarding to a human operator) may seem plausible, but it's a separate feature and is not the standard self-service solution advised for individual employees going on holiday.

Memory tip: Think "mailbox = absence." Just as a physical mailbox collects letters while you're away, a voice mailbox collects voice messages - making it the go-to feature whenever you're temporarily unreachable.

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