User B's number has been added to the user A's personal blacklist. If user A wants to receive calls from user B, which of the following configurations is CORRECT?

Question

Options

• AUser A logs in to the self-service page of the U1900 and deletes user B's number from the
• BUser A logs in to the self-service page of the U1900 and adds user's B number to the personal
• CUser A needs to contact the system administrator to delete the personal whitelist on the U1900.
• DUser A needs to contact the system administrator to add user B's number to the system whitelist.

• A
  82% (31)
• B
  5% (2)
• C
  11% (4)
• D
  3% (1)

Explanation

Option A is correct because User A added User B to their own personal blacklist, so User A has the authority and ability to remove it themselves via the U1900 self-service portal - no admin involvement is needed for personal list management. Option B is wrong because adding User B to a whitelist while they remain on the blacklist creates a conflict, and the blacklist entry still needs to be removed. Option C is wrong because there is no personal whitelist to delete - the issue is a personal blacklist, and it's User A's own setting, not requiring admin action. Option D is wrong because the problem is User A's personal blacklist, not a system-level block, so a system administrator adding to the system whitelist is unnecessary and bypasses the correct self-service path.

Memory tip: Think "who created it, who fixes it" - User A created the personal blacklist entry, so User A deletes it. Personal settings = self-service; system settings = admin.

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