If a company director that has enabled the secretary service uses any shared line to call phone numbers of customers, the same number is displayed on the phones of the customers.

Question

Options

• ATRUE
• BFALSE

• A
  83% (25)
• B
  17% (5)

Explanation

A is correct because in telephony systems with a secretary service, shared lines are configured to present a single directory number to external parties. When a director places an outbound call using a shared line, the Caller ID (CLID) transmitted to the customer's phone reflects that shared line number - regardless of which physical device or user initiated the call. The line's identity, not the individual user's identity, determines what the called party sees.

B is wrong because it would imply the displayed number changes depending on who uses the shared line (e.g., director vs. secretary), which is not how shared line behavior works - the number is bound to the line, not the person.

Memory tip: Think of a shared line like a shared business card - everyone who makes calls from it hands out the same card. The customer always sees the same number, no matter who at the company is actually dialing.

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