The following requirement can be implemented using (): A user dials the automatic switchboard number of companyA. The system plays an announcement "Thanks for calling XX company. Please dial the…

Question

Options

• AOnly one menu
• BTwo menus
• CTwo levels of menus
• DNo additional menu

• A
  74% (31)
• B
  7% (3)
• C
  14% (6)
• D
  5% (2)

Explanation

Option A is correct because the entire interaction is handled within a single menu - one announcement presents all available options (dial an extension or dial 0), and the caller makes their choice from that one prompt without encountering any additional menu.

Why the distractors are wrong:

• B (Two menus) is wrong because only one announcement/prompt is ever played; there is no second separate menu presented to the caller at any point.
• C (Two levels of menus) is wrong because a two-level menu implies a hierarchy - selecting an option leads to a sub-menu - but here, selecting an option (dialing an extension or 0) directly connects the caller, no sub-menu follows.
• D (No additional menu) is wrong because a menu clearly does exist; the system prompt with selectable options is by definition a menu.

Memory tip: Count the number of times the system asks the caller to make a choice. If it asks once = one menu. If the caller's choice leads to another prompt asking them to choose again = multiple levels. Here, one prompt → one choice → direct connection = one menu only.

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