H11-811 · Question #223
There are two types of call recording modes: automatic recording and passive recording.
The correct answer is B. FALSE. Option B (FALSE) is correct because call recording systems typically offer more than just two modes - common platforms support automatic recording, on-demand recording (agent-initiated), scheduled/selective recording, and passive recording, among others. The statement is false…
Question
There are two types of call recording modes: automatic recording and passive recording.
Options
- ATRUE
- BFALSE
How the community answered
(56 responses)- A29% (16)
- B71% (40)
Explanation
Option B (FALSE) is correct because call recording systems typically offer more than just two modes - common platforms support automatic recording, on-demand recording (agent-initiated), scheduled/selective recording, and passive recording, among others. The statement is false by omission, as it implies only two modes exist when in reality several distinct modes are used across telephony and contact center systems.
Option A (TRUE) is incorrect because accepting the statement would mean ignoring the other well-established recording modes that don't fit into either "automatic" or "passive" categories.
Memory tip: Think of the acronym AOSP - Automatic, On-demand, Selective, Passive. If you can recall four modes (not two), you'll immediately flag any "only two types" claim as false.
Community Discussion
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