Which of the following functions is NOT supported by agents on SoftConsole?

Question

Options

• AShow idle or busy
• BAdjust the sequence of incoming calls in a call queue
• CSend instant messages
• DTransfer calls

• A
  4% (1)
• B
  11% (3)
• C
  82% (23)
• D
  4% (1)

Explanation

Sending instant messages (C) is not a function supported by agents on SoftConsole. SoftConsole is a voice-centric call handling platform, and its agent capabilities are focused on telephone call management - not real-time text communication, which requires separate messaging tools.

Options A, B, and D are all valid SoftConsole agent functions: agents can set their availability status to idle or busy (A), manage and reorder calls within a call queue (B), and transfer active calls to other extensions or queues (D). These are all core telephony operations the platform is designed to support.

Memory tip: Think of SoftConsole as a phone console - every supported function (status, queuing, transferring) revolves around voice calls. If it involves text or chat, it's outside SoftConsole's scope.

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