GSLC Question #252: Real Exam Question with Answer & Explanation

Question

Options

• AConsult with the project sponsor to procure additional, experienced project team members.
• BConsult with the project customer to determine if the scope can be trimmed to meet the current
• CConsult with functional management in the matrix structure to determine if there are more suitable
• DConsult with the project team to determine what type of training is needed.

Explanation

When a project team lacks experience with a required technology, the project manager's first step is to consult with the team to identify specific training needs before escalating to sponsors or altering scope.

Common mistakes.

• A. Consulting the project sponsor to procure additional experienced team members is a costly and escalatory step that should only be considered after internal options such as training have been evaluated and found insufficient.
• B. Consulting the customer to reduce project scope is inappropriate as a first response to a skill gap, since trimming scope could compromise project objectives and value delivery without confirming that training is not feasible.
• C. In a matrix structure, consulting functional management to find more suitable team members bypasses the project manager's team development responsibility and is premature before first assessing whether training can close the skill gap.

Concept tested. Team development and training planning in matrix structures

Reference. https://www.pmi.org/pmbok-guide-standards/foundational/pmbok

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