A company needs to create a Google group for the customer service team. The members in that group should be able to assign and track received messages, mark a topic as resolved, and add/edit tags to…

The correct answer is D. Collaborative Inbox. A is not correct because web forums cannot be used for this purpose. B is not correct because Email Lists cannot be used for this purpose. C is not correct because Q&A Forum cannot be used for this purpose. D is correct because Collaborative Inbox is the correct group type for…

Managing Google Workspace Services

Question

A company needs to create a Google group for the customer service team. The members in that group should be able to assign and track received messages, mark a topic as resolved, and add/edit tags to a topic. What group type should you use?

Options

AWeb forum
BEmail List
CQ&A Forum
DCollaborative Inbox

How the community answered

(31 responses)

A
6% (2)
B
13% (4)
C
3% (1)
D
77% (24)

Explanation

A is not correct because web forums cannot be used for this purpose. B is not correct because Email Lists cannot be used for this purpose. C is not correct because Q&A Forum cannot be used for this purpose. D is correct because Collaborative Inbox is the correct group type for this purpose. https://support.google.com/groups/answer/2464926?hl=en&ref_topic=2458761

Topics

#Google Groups#Collaborative Inbox#group types#customer service

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