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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #78

GOOGLE-WORKSPACE-ADMINISTRATOR Question #78: Real Exam Question with Answer & Explanation

The correct answer is B. The user has a rule in place that archived the message.. A is not correct because phishing email would be labeled as spam. B is correct because the support team ONLY searched the Inbox, not All Mail. This is the most likely place for this mail. C is not correct because if a label was added, it would still also be labeled Inbox. D is no

Question

One of your users calls in to the support team and reports that they did not receive an email that they were expecting from a customer. While investigating with the user, the support team was unable to locate the message in the inbox, the trash, or spam labels. They have escalated to you for troubleshooting. You navigate to the Email Log Search to determine the cause, and find that it successfully reached Google Workspace systems. What is the likely cause of this issue?

Options

  • AThe email was quarantined as a phishing email.
  • BThe user has a rule in place that archived the message.
  • CA label was added to the email.
  • DYour third-party spam filter quarantined the email.

Explanation

A is not correct because phishing email would be labeled as spam. B is correct because the support team ONLY searched the Inbox, not All Mail. This is the most likely place for this mail. C is not correct because if a label was added, it would still also be labeled Inbox. D is not correct because it was stated that the email was received by G Suite systems.

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