GOOGLE-WORKSPACE-ADMINISTRATOR · Question #26
Your company recently decided to use a cloud-based ticketing system for your customer care needs. You are tasked with rerouting email coming into your customer care address…
The correct answer is C. Create a recipient map in the Google Workspace Admin console that maps customercare@your-. Disable automatic forwarding https://support.google.com/a/answer/2491924?hl=en Redirect incoming messages to another email address https://support.google.com/a/answer/4524505?hl=en (Optional) To send the message to the original recipient as well as the new address, under…
Question
Your company recently decided to use a cloud-based ticketing system for your customer care needs. You are tasked with rerouting email coming into your customer care address, [email protected] to the cloud platform's email address, your- [email protected]. As a security measure, you have mail forwarding disabled at the domain level. What should you do?
Options
- ACreate a mail contact in the Google Workspace directory that has an email address of your-
- BCreate a rule to forward mail in the [email protected] mailbox to your-
- CCreate a recipient map in the Google Workspace Admin console that maps customercare@your-
- DCreate a content compliance rule in the Google Workspace Admin console to change route to
How the community answered
(46 responses)- A11% (5)
- B2% (1)
- C80% (37)
- D7% (3)
Explanation
Disable automatic forwarding https://support.google.com/a/answer/2491924?hl=en Redirect incoming messages to another email address https://support.google.com/a/answer/4524505?hl=en (Optional) To send the message to the original recipient as well as the new address, under Routing options, check the Also route to original destination box.
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