GOOGLE-WORKSPACE-ADMINISTRATOR · Question #224
You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization. The CRM solution is in the Google…
The correct answer is A. Check the OAuth scopes, and ensure that Drive and Gmail scopes are granted for the CRM. OAuth scopes define the level of access that the CRM solution has to Google Workspace services such as Drive and Gmail. If the necessary OAuth scopes are not granted, the CRM solution will not be able to access contacts and documents.
Question
You are configuring a customer relationship management (CRM) solution to integrate with Google Workspace services for the sales department at your organization. The CRM solution is in the Google Workspace Marketplace and you deploy the specific CRM solution. Employees report that there are no contacts and documents visible in the CRM solution. You must identify and fix the problem. What should you do?
Options
- ACheck the OAuth scopes, and ensure that Drive and Gmail scopes are granted for the CRM
- BCheck if Manage access to apps is set to Allow users to install and run any app from the
- CRevoke all OAuth scopes, and reinstall the CRM solution for just the sales department.
- DCheck if the App distribution settings are set to ON for everyone in your organization.
How the community answered
(28 responses)- A71% (20)
- B18% (5)
- C4% (1)
- D7% (2)
Explanation
OAuth scopes define the level of access that the CRM solution has to Google Workspace services such as Drive and Gmail. If the necessary OAuth scopes are not granted, the CRM solution will not be able to access contacts and documents.
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