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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #211
The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue. What should…
The correct answer is B. Check the Google Workspace status dashboard to see whether there is a disruption in Gmail. See the full explanation below for the reasoning.
Question
The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue. What should you do first?
Options
- AOpen a ticket with Google Support listing the affected users.
- BCheck the Google Workspace status dashboard to see whether there is a disruption in Gmail
- CCheck the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled.
- DCheck network connectivity of the affected users.
How the community answered
(36 responses)- A14% (5)
- B72% (26)
- C3% (1)
- D11% (4)
Community Discussion
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