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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #186

An employee in your organization is reporting that they cannot access a non-Google file in the Google Drive web interface even though other documents in Google Drive are working. You want to…

The correct answer is C. Instruct the employee to check the size of the document and divide the information into smaller E. Instruct the employee to clear the browser cache. https://support.google.com/drive/answer/2456903?hl=en#zippy=

Google Drive Administration and Troubleshooting

Question

An employee in your organization is reporting that they cannot access a non-Google file in the Google Drive web interface even though other documents in Google Drive are working. You want to identify why they can't access the file and fix the problem. What should you do? (Choose two.)

Options

  • AInstruct the employee to make a copy of the document by using the Google Drive user interface,
  • BReset the sign-in cookies of the employee.
  • CInstruct the employee to check the size of the document and divide the information into smaller
  • DDisable Context-Aware Access policies.
  • EInstruct the employee to clear the browser cache.

How the community answered

(36 responses)
  • A
    11% (4)
  • B
    3% (1)
  • C
    81% (29)
  • D
    6% (2)

Explanation

https://support.google.com/drive/answer/2456903?hl=en#zippy=

Topics

#Google Drive troubleshooting#browser cache#file size limits#non-Google files

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