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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #181
Several users in your organization reported an issue with receiving emails from one particular external sender. You want to troubleshoot the issue and determine whether Google received these emails…
The correct answer is B. Search for missing email messages by using email Log Search (ELS), and determine why. https://support.google.com/a/answer/55299?hl=en
Gmail Administration and Troubleshooting
Question
Several users in your organization reported an issue with receiving emails from one particular external sender. You want to troubleshoot the issue and determine whether Google received these emails. What should you do?
Options
- AUpdate your MX records to make sure they point to Google mail servers.
- BSearch for missing email messages by using email Log Search (ELS), and determine why
- CCheck if your Google Workspace domain registration expired.
- DOpen a support ticket with Google Workspace Support.
How the community answered
(53 responses)- A6% (3)
- B81% (43)
- C2% (1)
- D11% (6)
Explanation
Topics
#Email Log Search#Gmail troubleshooting#email delivery#MX records
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