A user has reported that they did not receive an email from one of their normal correspondents. What information do you need to collect from the user to investigate the cause of the issue?

Question

Options

• AThe email address of the sender and the subject and date/time of the missing message.
• BThe type of device the individual is using, including the OS version, browser, and browser
• CThe sender's domain so you can review their SPF and DKIM configuration.
• DThe sender's IP address, mail client, and mail platform.

• A
  71% (25)
• B
  6% (2)
• C
  17% (6)
• D
  6% (2)

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