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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #157
GOOGLE-WORKSPACE-ADMINISTRATOR Question #157: Real Exam Question with Answer & Explanation
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Question
As the Workspace Administrator, you have been asked to enable the help desk team to share incoming support requests from end users. The help desk team has ten users who need to respond to support requests that are sent to a help desk email address. The users must be able to respond by email and assign ownership of tickets. Finally, the help desk team is highly mobile and will need to manage help desk tickets from their mobile devices. How would you provide this functionality for the help desk team?
Options
- AConfigure a Google Group as a collaborative inbox, and assign the required Groups permissions
- BCreate a help desk Workspace mail account, and set the help desk team as mail delegates to the
- CCreate the help desk group as a Q&A Group, and add the "Manager" role to the help desk team
- DIn Google Drive, create a help desk request form, and give the help desk team the ability to view
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