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GOOGLE-WORKSPACE-ADMINISTRATOR · Question #148

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not…

The correct answer is A. Create a Google Groups Collaborative Inbox. https://support.google.com/a/users/answer/10375787?hl=en#:~:text=Sign%20in%20to%20Googl e%20Groups,Groups%20features%2C%20select%20Collaborative%20Inbox

Google Groups and Collaboration

Question

Your company has numerous locations throughout the world. Each of these locations has multiple office managers that field questions from employees through an email alias. Some questions have not been answered by an office manager. How can you create a system to assign conversations to different receptionists using Workspace?

Options

  • ACreate a Google Groups Collaborative Inbox.
  • BUse App Script to design a ticketing system that marks conversation ownership.
  • CContract with a third-party solution, such as ServiceNow.
  • DCreate Google Tasks and assign them to receptionists to address unanswered questions.

How the community answered

(26 responses)
  • A
    77% (20)
  • B
    8% (2)
  • C
    4% (1)
  • D
    12% (3)

Explanation

https://support.google.com/a/users/answer/10375787?hl=en#:~:text=Sign%20in%20to%20Googl e%20Groups,Groups%20features%2C%20select%20Collaborative%20Inbox

Topics

#Google Groups#Collaborative Inbox#conversation assignment#email alias

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