A team member is unable to push to a repository due to a 403-error related to branch protection. What should the GitHub Enterprise administrator do first?

Question

Options

• ARemove the user from the team and re-add them
• BCheck the user's permissions and rulesets applied to the branch
• CRaise a GitHub Support request for permissions issues
• DRevert the branch to an earlier state

• A
  7% (1)
• B
  79% (11)
• C
  14% (2)

Explanation

Option B is correct because a 403 error on a push attempt is an authorization failure, and the first diagnostic step is always to verify what permissions the user has and which branch protection rules or rulesets are blocking the operation - this directly addresses the root cause without unnecessary disruption. Removing and re-adding the user (A) is a blunt, disruptive action that doesn't diagnose anything and won't fix a rulesets problem. Raising a support ticket (C) is premature when the admin has direct access to check permissions themselves - support escalation is a last resort. Reverting the branch (D) is entirely unrelated to a permissions error and would destroy work. Memory tip: Think "403 = Forbidden = permissions" - whenever you see a 403, the answer is always to check access rules first, not to take destructive or escalation actions.

No community discussion yet for this question.