GENERATIVE-AI-LEADER · Question #60
A company collects customer feedback through open-ended survey questions where customers can write detailed responses in their own words, such as "The product was easy to use, and the customer…
The correct answer is A. Unstructured data. Data is typically classified into two main types: structured and unstructured. Structured data is highly organized, formatted for a predefined data model, and easily searchable in tabular form (e.g., columns and rows in a database, like customer names, order IDs, or star…
Question
A company collects customer feedback through open-ended survey questions where customers can write detailed responses in their own words, such as "The product was easy to use, and the customer support was excellent, but the delivery took longer than expected." What type of data is this?
Options
- AUnstructured data
- BStructured data
- CLabeled data
- DQuantitative data
How the community answered
(29 responses)- A86% (25)
- B3% (1)
- C3% (1)
- D7% (2)
Explanation
Data is typically classified into two main types: structured and unstructured. Structured data is highly organized, formatted for a predefined data model, and easily searchable in tabular form (e.g., columns and rows in a database, like customer names, order IDs, or star ratings). Unstructured data lacks a pre-defined format or organization. The customer feedback described is a detailed, free-text response written in the customer's own words. This qualitative data, whether it is an email, an essay, or a long-form survey response, does not fit into fixed fields and requires advanced Natural Language Processing (NLP) or Generative AI techniques to extract meaning. Since the text is non-tabular and has no inherent structure enforced by the collection method, it is correctly classified as Unstructured Data.
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