GENERATIVE-AI-LEADER · Question #34
GENERATIVE-AI-LEADER Question #34: Real Exam Question with Answer & Explanation
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Question
A company is using a language model to solve complex customer service inquiries. For a particular issue, the prompt includes the following instructions: "To address this customer's problem, we should first identify the core issue they are experiencing. Then, we need to check if there are any known solutions or workarounds in our knowledge base. If a solution exists, we should clearly explain it to the customer. If not, we might need to escalate the issue to a specialist. Following these steps will help us provide a comprehensive and helpful response. Now, given the customer's message: 'My order hasn't arrived, and the tracking number shows no updates for a week,' what should be the next step in resolving this?" What type of prompting is this?
Options
- AZero-shot
- BFew-shot
- CRole-based
- DChain-of-thought
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