A systems administrator resolves a persistent issue with a laptop. Which of the following steps should the administrator take next?

The correct answer is B. Document the findings.. After resolving an issue, the next important step is to document the findings and solution to provide a record for future reference and help others with similar issues.

Infrastructure

Question

Options

ATest the theory.
BDocument the findings.
CCreate an action plan.
DImplement the action plan

How the community answered

(44 responses)

A
2% (1)
B
93% (41)
D
5% (2)

Explanation

After resolving an issue, the next important step is to document the findings and solution to provide a record for future reference and help others with similar issues.

Topics

#Troubleshooting methodology#Documentation#IT support processes#Problem resolution

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