A faulty WAP was replaced recently. Users are now able to connect to the new WAP, but their connections are very slow and are dropping. Which of the following is the BEST action for a technician to…

Changing the WAP password affects who can connect but does not address slow speeds or dropping connections for authenticated users.

Changing the encryption type (e.g., from WPA2 to WPA3) enhances security but typically does not resolve issues related to slow speeds or dropped connections caused by interference.

When Wi-Fi connections are slow and dropping, especially after a WAP replacement, it often indicates interference from other nearby wireless networks or devices operating on the same frequency channel. Changing the channel on the WAP to a less congested one (e.g., 1, 6, or 11 for 2.4 GHz) can significantly reduce interference, improving signal quality and connection stability.

Changing the SSID (network name) would require users to reconnect, but it does not resolve underlying performance issues like interference that cause slow speeds and drops.