The manager of human resources is unable to connect to the wireless network while in the conference room. The network administrator decides to check the logs of the network. While in the log files, th

"Identify the problem" has already been completed; the administrator found that several access points are down.

While researching the knowledge base can be part of establishing a plan, it's not the overall next step after clear identification. A plan involves action, not just research.

In the troubleshooting methodology, once the problem has been identified (several access points are down), the immediate next step is to establish a plan of action to resolve the problem. This plan would detail the steps needed to bring the access points back online, such as power cycling, reconfiguring, or replacing them.

"Verify full system functionality" is the final step in troubleshooting, performed after a solution has been implemented to confirm the issue is resolved and no new problems were introduced.