FC0-U61 · Question #262
A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which
The correct answer is A. Swap the mouse and keyboard to the other PS/2 ports.. If a BIOS keyboard and mouse error occurs with PS/2 devices, the most likely solution is to swap the devices between their respective PS/2 ports, as these ports are color-coded and device-specific.
Question
A technician sets up a new computer system and connects the keyboard and mouse to the PS/2 ports. When the computer boots, the BIOS gives a keyboard and mouse error. Both devices are connected. Which of the following is the solution?
Options
- ASwap the mouse and keyboard to the other PS/2 ports.
- BRemap the mouse and keyboard in the BIOS.
- CUpdate the BIOS to recognize the newer keyboard and mouse.
- DConfigure the keyboard localization settings.
How the community answered
(26 responses)- A69% (18)
- B19% (5)
- C4% (1)
- D8% (2)
Why each option
If a BIOS keyboard and mouse error occurs with PS/2 devices, the most likely solution is to swap the devices between their respective PS/2 ports, as these ports are color-coded and device-specific.
PS/2 ports are typically color-coded-purple for the keyboard and green for the mouse-and are not interchangeable; connecting a device to the wrong color-coded port will prevent it from functioning correctly and commonly triggers a BIOS error. Swapping the devices to their correctly designated ports resolves this common connection issue.
BIOS settings typically do not allow for remapping or reassigning PS/2 port functionality; their assignments are hardwired based on the motherboard design.
PS/2 is a legacy standard, and if the motherboard has these ports, it should natively recognize any PS/2 keyboard or mouse without requiring a BIOS update, unless there's a specific, unusual hardware incompatibility.
Configuring keyboard localization settings addresses language layout or input methods, not fundamental hardware recognition or connection errors for PS/2 devices.
Concept tested: PS/2 port identification and troubleshooting
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