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CompTIA

FC0-U61 · Question #206

Ann, a user, has an external monitor that will not turn on. Her laptop has activity lights and is plugged into the same power strip. Which of the following should be checked FIRST to begin troubleshoo

The correct answer is D. The monitor power cable. Since the monitor is not turning on and the laptop, sharing the same power strip, has activity lights, the most immediate and logical first troubleshooting step is to check the monitor's dedicated power cable.

Infrastructure

Question

Ann, a user, has an external monitor that will not turn on. Her laptop has activity lights and is plugged into the same power strip. Which of the following should be checked FIRST to begin troubleshooting this issue?

Options

  • AThe power strip
  • BThe monitor video cable
  • CThe laptop power cable
  • DThe monitor power cable

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    12% (3)
  • D
    81% (21)

Why each option

Since the monitor is not turning on and the laptop, sharing the same power strip, has activity lights, the most immediate and logical first troubleshooting step is to check the monitor's dedicated power cable.

AThe power strip

The power strip is less likely to be the sole issue since the laptop, which is also connected to it, is receiving power and displaying activity lights.

BThe monitor video cable

The monitor video cable would be checked if the monitor turned on but displayed no image, not if it failed to power on at all.

CThe laptop power cable

The laptop power cable is functioning, as evidenced by the laptop's activity lights, so troubleshooting it would not address the monitor's power issue.

DThe monitor power cableCorrect

As the laptop on the same power strip is working, indicating the power strip itself is functional, the most direct and specific component to check for a monitor that won't turn on is its own power cable. This ensures the monitor is actually receiving power from the strip.

Concept tested: Basic hardware troubleshooting - power

Source: null

Topics

#Troubleshooting#Monitor issues#Power cable

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