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CompTIA

FC0-U61 · Question #128

A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection. Which of the following should the user do…

The correct answer is C. Check the Ethernet cable. Before contacting support or attempting software fixes for a lack of Internet connectivity, the user should first check basic physical connections like the Ethernet cable.

Infrastructure

Question

A user has finished setting up a new computer. Now the operating system requires activation, but the user discovers the computer has no Internet connection. Which of the following should the user do FIRST?

Options

  • AContact technical support.
  • BReboot the computer.
  • CCheck the Ethernet cable.
  • DReview manufacturer's website.

How the community answered

(24 responses)
  • A
    13% (3)
  • B
    8% (2)
  • C
    75% (18)
  • D
    4% (1)

Why each option

Before contacting support or attempting software fixes for a lack of Internet connectivity, the user should first check basic physical connections like the Ethernet cable.

AContact technical support.

Contacting technical support is a later troubleshooting step, only after basic self-troubleshooting, such as checking physical connections, has been performed.

BReboot the computer.

While rebooting can sometimes resolve minor network issues, checking the physical cable connection is a more direct first step when the symptom is 'no Internet connection' at all.

CCheck the Ethernet cable.Correct

The most immediate and fundamental step when a computer has no Internet connection is to verify physical layer components, such as ensuring the Ethernet cable is properly connected to both the computer and the network device (router/modem). Without an active network connection, online activation is impossible.

DReview manufacturer's website.

Reviewing the manufacturer's website requires an Internet connection, which the user does not currently have, making this action impossible.

Concept tested: Basic network troubleshooting - physical layer

Source: https://support.microsoft.com/en-us/windows/fix-ethernet-connection-problems-in-windows-12009230-01d3-6791-c918-c2929b7a02b1

Topics

#network troubleshooting#internet connection#operating system activation

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