FC0-U41 · Question #20
Your office uses Windows Vista. This morning, a patch was applied automatically. Suddenly, the users who have scanners attached to their computers complain that they cannot access the scanners. When…
The correct answer is C. Manually uninstall and reinstall the device driver. Sometimes a patch may cause problems for an existing device driver. Usually, you simply uninstall and then reinstall the driver. This way the driver is installed after the patch. Answer option D is incorrect. Patches often have key security updates. Simply leaving the machine…
Question
Your office uses Windows Vista. This morning, a patch was applied automatically. Suddenly, the users who have scanners attached to their computers complain that they cannot access the scanners. When you check their Device Manager, you notice there is no exclamation point next to the scanner. What should you do now?
Options
- AReinstall Vista.
- BFind a Vista compatible scanner.
- CManually uninstall and reinstall the device driver.
- DRoll back the patch.
How the community answered
(48 responses)- A2% (1)
- B15% (7)
- C77% (37)
- D6% (3)
Explanation
Sometimes a patch may cause problems for an existing device driver. Usually, you simply uninstall and then reinstall the driver. This way the driver is installed after the patch. Answer option D is incorrect. Patches often have key security updates. Simply leaving the machine unpatched is never a good idea. Answer option A is incorrect. This drastic step will return you to the pre-patch state, but then you will still need to apply that patch, and still have to deal with this problem. Answer option B is incorrect. The scanner worked with Vista before the patch. This indicates that it is Vista http.//support.microsoft.com/kb/948187/en-us
Topics
Community Discussion
No community discussion yet for this question.