EXIN
EX0-117 · Question #460
EX0-117 Question #460: Real Exam Question with Answer & Explanation
The correct answer is C. The implementation and management of quality IT services that meet business needs. https://en.wikipedia.org/wiki/IT_service_management
Question
What BEST defines IT service management?
Options
- AAn organization supplying services to only external customers
- BThe customer of an IT service provider who defines and agrees the service targets
- CThe implementation and management of quality IT services that meet business needs
- DThe resources that are utilized to provide value to customers through services
Explanation
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