What BEST defines IT service management?

Question

Options

• AAn organization supplying services to only external customers
• BThe customer of an IT service provider who defines and agrees the service targets
• CThe implementation and management of quality IT services that meet business needs
• DThe resources that are utilized to provide value to customers through services

• A
  8% (2)
• B
  4% (1)
• C
  69% (18)
• D
  19% (5)

Explanation

https://en.wikipedia.org/wiki/IT_service_management

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